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WIN:  Meeting A Direct Service Need of LA’s Homeless

WIN:  Meeting A Direct Service Need of LA’s Homeless

Mobile technology is the cornerstone of modern communication and information access. Virtually everyone trusts it, grandmothers use computers and cell phones are everywhere.    But in an odd paradox, technology access is often seen as a luxury or status item.  This mindset too often leads well-meaning folks to wonder suspiciously whether a poor or homeless person in possession of a cell phone is in fact really in need of supportive services. Such thinking also discounts the ability of mobile technology to offer innovative tools designed to support pathways out of poverty.

A smart phone in hand can offer the opportunity for human connectivity as well as a sense of security. Recognizing the importance of communication and knowledge access, the federal lifeline program, begun under the Bush Administration,  has been providing homeless and low income individuals access to smart phones for over a decade.  Millennials consider cell phones a necessity- one study reported that homeless teens consider smart phones as important as food.  Today, the vast majority of the US’s homeless youth, families and adults under age 40 have smart phones.

It only makes sense to leverage trusted mobile technology to offer homeless individuals access to helpful information through free easy to use mobile app’s… like WIN.

Mobile applications are uniquely suited to meet a direct service. And they  transform the outreach dynamic by empowering vulnerable students and families to search for and connect with service providers they choose any time they are ready. If you are homeless or living in your car, you can use free WiFi at your local library to download WIN to search for housing, respond to job searches or call a hotline.  Couch-surfing college students may use it to locate free food, tutoring or school supplies.  WIN offers free access to regional services, directions, helpful information and more.

Access to information and services are the first step out of poverty. The next time you see a destitute person with a cell phone, remind yourself that cell phones and mobile apps’s meet a direct service need of the homeless- access to information.   Apps like WIN are a 21st century “Hand Up”.